Conferencing and Collaboration
Software or cloud-based software service for communicating, conferencing and collaborating with users within or outside the organization. It includes offering for emails, calendar, IMs, SMSes, video conferencing and other forms of collaboration.
Application Server & Middleware
Software, also called an appserver, for processing all application requests between users and backend business applications or databases.
BI & Analytics
Software or cloud-based software service for gathering, analyzing and providing reports on stored data for better decision-making. Data Mining that analyzes data for correlation IS part of this category, and can be a feature.
Customer Relationship Management (CRM)
Software or cloud-based software service for managing customer relationships at all customer interaction points in an organized way. Call center management software IS NOT part of this category.
Data Center Infrastructure Management
Management tool that includes SRM and SAN management software, performance monitoring, file systems, volume management, virtualization, security, etc. This category includes software that is bundled as an appliance or device.
Software for storing accessing, organizing and searching data. It often integrates decision support software or OLAP tools for analyzing and correlating data to identify trends and patterns. Database software that supports unstructured, structured or both types of data IS part of this category.
Development Tools/Web Services
Software or suite of software tools for creating new software or services.
Software or cloud-based software service for managing and storing documents whose information is largely self-contained. Typically, it includes features to reduce paper use and enable the easy retrieval of key documents.
Enterprise Content Management (ECM)
Software or cloud-based software service for managing and storing information crucial to an organization's operation in the most effective manner possible. Typically, it includes workflow optimization, audit trails, records management and other collaborative features.
Enterprise Resource Planning (ERP)
Software or cloud-based software service for integrating all business functions, including but not limited to planning, manufacturing, sales and marketing. This category does not include SCM-only software IS NOT included in this category unless it is a feature.
Supply Chain Management (SCM)
Software or cloud-based software service for controlling and managing a physical supply chain as a software process.
Software or cloud-based software service for configuring and managing IT resources from a single console that may include network resources.
Virtualization software or hypervisor for masking server resources, including the number and identity of individual physical servers, processors, and operating systems, and making them appear as a single virtual server.
Virtualization software or hypervisor for masking client resources (as opposed to server resources), in which the logical operating system is isolated, regardless whether it is located locally (also known as DVD) or remotely (also known as VDI), and making them appear as a single virtual desktop.