Higher education institutions also need to stay competitive and deliver better service for students and staff. This means being able to respond to information or service requests fast and through multiple touchpoints - postal mail, email, website, web app, or phone.
There is simply a need to keeping up with the needs of a technologically savvy generation who are used to the digital way of doing things, the speed of the Internet and the convenience of gadgets.
This Center for Digital Education strategy paper, “Adopting Enterprise Content Management with Shared Services,” showcases how forward-thinking institutions are using a single enterprise content management (ECM) system to manage information across multiple administrative departments (shared service).
Using ECM as a shared service has enabled many higher educational institutions to improve communications and interactions with their student body, create a coordinated and unified strategy in how information can be stored, retrieved, archived and accessed by both students and staff, and improve efficiency and productivity through better cross-department information sharing and the web, and mobile accessibility.