Digitally transforming customer service and operations in financial services

Financial services organizations in the Asia-Pacific region find themselves under increasing customer, compliance, competition and cost pressure. These pressures result in market erosion, which points to the possible resetting of longer-term margin expectations.

To navigate the perfect storm of customer demand, escalating cost and regulatory scrutiny, financial institutions across the Asia Pacific must address issues such as: the omni-channel journeys customers want and expect, have the strategy and capability to engage in digitalization and automation of their customer services, engagement and integration of new Fintech solutions and more.


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